What you will learn

Basic concepts and terms in tourism.

Working in a network of travel agencies: advantages over an independent agency.

Leaders of tourist services market: how to communicate with tour operators in order to get the right information.

Work with SRM-system – the internal system of the network.

Detailed information on the two best-selling destinations. Features recreation in the country, resorts, best-selling hotels.

Conclusion of the contract with the tourist: how to protect both sides.

Support at all stages of sales: getting to know and making contact with the tourist, identifying needs, oral and written presentation, handling of objections.

Satisfied client is a loyal customer: schemes of work with a tourist from the first contact to his/her return.

Selection of tours with the help of the agency’s internal system. Selection of tours with the sites of leading tour operators.

Visa and visa-free travel destinations.

Individual tours: how to plan everything to make tourists happy and tour operators accept their requests.

Air tickets for charter and scheduled flights: how to search and book.